RETURN POLICY
Refund/Exchange Policy (example)
We offer a [30-day Money Back Guarantee] on almost every product we offer. Please call customer
service at 800-000-0000, in advance to obtain an RMA number (Return Merchandise Authorization)
within 30 days of purchase date.
Return merchandise with RMA number to:
AMERICANVIDEO.COM
(print RMA number Here)
9 Lakeside Ave,
Chelmsford, MA 01824
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.
Order Cancellation Policy (example)
Please submit any cancellation via email to americanvideo@comcast.net, or call on our business phone
at 800-000-0000.
Email cancellations must contain the following: First name, last name, order number, and email
address. This information must be identical to the information originally submitted on your order.
Please provide contact information so that we may contact you if we have questions in regards to
canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not
been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone),
and your order was shipped out after, we will gladly refund the complete balance charged including
shipping. However, if the cancellation was documented as received after the order was shipped, we
will refund the merchandise total less shipping.
Warranty Policy (example)Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer.
All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such
a shipping upgrade is to be paid by the customer prior to shipment.
Warranty Procedure
We suggest you contact our tech support team first by posting a question in our Help Desk to determine
whether the item is indeed defective before shipping. Then make an online return merchandise
authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary!
90-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty
against defects due to manufacturing or failure. Warranty does not include any use of the product that
does not fall into the designed use of the product as intended by the manufacturer.
One-Year Warranty
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a
period of one year from the date of purchase. This warranty covers replacement or repair of the
product, which is determined by availability, or vendor, and the time of purchase. Replacement is often
used within 30 days after purchase with the same product or like product when direct replacement is
unavailable. Repair is often necessary for items purchased more than 30 days prior.
Manufacturer Warranty
Manufacturers sometimes offer additional warranty for the following products: (…name products here).
Customers should contact the manufacturer after warranty expires.
Lifetime Warranty
Lifetime warranty is given to all (name products here). This warranty is for replacement of like items
only. Lifetime warranty does not cover items out of production if YourSite.com no longer stocks them.
This warranty is valid only for the original buyer but not transferable. (Lifetime is defined as the
lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the
item is no longer available on the common market as a new product.)
Term/Termination of Web Hosting Agreement (example)
a. The initial term of this Agreement shall be as set forth in the Order Form (the “Initial Term”). The
Initial Term shall begin upon commencement of the Services to Customer. After the Initial Term, this
Agreement shall automatically renew. ADDITIONALLY AFTER THE INITIAL TERM, YOU ACKNOWLEDGE,
AGREE AND AUTHORIZE YOUR-SITE.COM TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT
CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR
CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial Term and all successive
renewal periods shall be referred to, collectively, as the “Term.”
b. This Agreement may be terminated
i. by either party by giving the other party thirty (30) days prior written notice (subject to an early
cancellation fee payable by Customer as provided below),
ii. by AMERICANVIDEO.COM in the event of nonpayment by Customer,
iii. by AMERICANVIDEO.COM, at any time, without notice, if, in AMERICANVIDEO.COM’s sole and absolute discretion
and/or judgment, Customer is in violation of any term or condition of the this Agreement and related
agreements, AUP, or Customer’s use of the Services disrupts or, in AMERICANVIDEO.COM’s sole and absolute
discretion and/or judgment, could disrupt, YOUR-SITE.COM’s business operations and/or
c. If you cancel this Agreement prior to the end of the Initial Term or any Term thereafter,
i. you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such
cancellation,
ii. AMERICANVIDEO.COM shall refund to you all pre-paid fees for basic hosting services (shared, dedicated
and/or managed) for the full months remaining after effectiveness of cancellation (i.e., no partial
month fees shall be refunded), less any setup fees and any discount applied for prepayment,
iii. you shall be obligated to pay 100% of all charges for all Services for each month remaining in the
Term (other than basic hosting fees as provided in (ii) above) and (iii) you shall pay an early
cancellation fee of $XYZ. Any cancellation request shall be effective thirty (30) days after receipt by
YOUR-SITE.COM, unless a later date is specified in such request.
d. YOUR-SITE.COM may terminate this Agreement
i. if the Services are prohibited by applicable law, or become impractical or unfeasible for any
technical, legal or regulatory reason, by giving Customer as much prior notice as reasonably practicable
or
ii. immediately by giving written notice to Customer, if AMERICANVIDEO.COM determines in good faith that
Customer’s use of the Customer Web site or the Customer Content violates any term or condition. If
AMERICANVIDEO.COM cancels this Agreement prior to the end of the Term for your breach of this Agreement
and related agreements, the Customer’s use of the Services disrupts, AMERICANVIDEO.COM shall not refund
to you any fees paid in advance of such cancellation and you shall be obligated to pay all fees and
charges accrued prior to the effectiveness of such cancellation; further, you shall be obligated to pay
100% of all charges for all Services for each month remaining in the Term and AMERICANVIDEO.COM shall
have the right to charge you an administrative fee of $50.00.
e. Upon termination of this Agreement for any cause or reason whatsoever, neither party shall have any
further rights or obligations under this Agreement, except as expressly set forth herein. Termination of
this Agreement and retention of pre-paid fees and charges shall be in addition to, and not be in lieu of,
any other legal or equitable rights or remedies to which AMERICANVIDEO.COM may be entitled.
Out of Stock Policy (example)
• The most important thing to keep in mind when ordering is that our stock balances fluctuate
throughout the day with sales demand and stock that we receive from the manufacturers.
Items are constantly being sold and our stock is constantly being replenished. If the item is
identified as “Out of Stock”, we can special order the item for you and ship it as soon as we get
it. Most items ship within 2 weeks.
• Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean
that it will be in-stock at the moment you order it. We will notify you if the item you ordered is
out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard
from you we will then try to call you at the numbers you provide with your order. Be sure to
give us your current email address and phone number.
• Some items are listed for sale on our web site that have not been released from the
manufacturer yet. We place these items on the web site so that consumers may pre-order the
items. Preorders are reserved with payment up front on a first come, first served basis. You
may also request to be placed on a “notify list” and we will let you know when products are instock
and available for delivery. Be advised that prepaid orders always get priority for delivery.
• Many out-of-stock items are excellent products and are available for purchase, but we do not
always stock these items in inventory. We will be happy to special order these items for you in
a timely fashion. Again, most items ship within 2 weeks.
Please also visit the following link to a public site for assistance in preparing Return Policy language for
your website:
http://www.practicalecommerce.com/articles/863-Effective-Return-Policies-Save-Money-and-Earn-
Business